Contact information
Last Updated: July 2026
Welcome to Scarforia.
At Scarforia, we believe that exceptional customer service is just as important as exceptional products. Whether you have questions before placing an order or need assistance after your purchase, our support team is here to provide friendly, professional, and timely assistance.
This Contact Information page explains how you can reach us, when our team is available, and what type of assistance we provide.
Our Commitment to Customer Support
Customer satisfaction has always been one of our highest priorities.
Since our founding in 2022, Scarforia has been dedicated to creating a shopping experience built on trust, transparency, and reliable communication.
Our customer support team is available to assist with:
- Product inquiries
- Order status updates
- Shipping information
- Tracking assistance
- Return requests
- Refund inquiries
- Exchange requests
- Payment questions
- Website assistance
- General customer feedback
We are committed to providing accurate information and practical solutions as quickly as possible.
Business Information
Business Name
Scarforia
Website
Scarforia.store
Business Address
106 Riverside Dr
Kapuskasing, ON P5N 1B6
Canada
Customer Support Email
Telephone
(844) 837-9228
Customer Service Hours
Our support specialists are available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday
10:00 AM – 4:00 PM (Eastern Time)
Sunday
Closed
Messages received outside normal business hours will be answered as soon as possible on the next business day.
Email Support
Email is the fastest and most efficient way to contact Scarforia.
Our team can assist with nearly every type of customer inquiry, including:
- Order confirmation
- Shipping updates
- Product recommendations
- Return authorization
- Refund requests
- Warranty questions
- Website issues
- Account assistance
We aim to respond to all emails within 24 business hours.
Telephone Support
Customers who prefer speaking directly with a representative may contact us by phone during our regular business hours.
Phone Support:
(844) 837-9228
Our representatives are committed to providing courteous, knowledgeable, and efficient assistance.
Before Contacting Us
To help us serve you more quickly, please include the following information whenever possible:
- Full name
- Order number
- Email address used for purchase
- Product name
- Description of your question or issue
- Photographs (if reporting damage or defects)
Providing complete information helps us resolve your request more efficiently.
Order Support
If you have recently placed an order, our support team can help with:
- Order confirmation
- Processing updates
- Shipping status
- Tracking information
- Delivery questions
- Address corrections (before shipment)
- Order cancellations (when eligible)
Please contact us as soon as possible if changes to your order are required.
Product Assistance
Need help choosing the perfect scarf or wrap?
Our team is happy to answer questions regarding:
- Product materials
- Size information
- Color options
- Seasonal recommendations
- Care instructions
- Styling suggestions
- Gift recommendations
We want every customer to feel confident before making a purchase.
Returns & Refund Support
If you would like to request a return or refund, please contact us before sending any products back.
Our support team will provide:
- Return eligibility review
- Return instructions
- Shipping guidance
- Refund updates
- Exchange assistance
We proudly offer 30-day free returns on eligible orders.
Shipping Assistance
Questions about shipping?
We're happy to help with:
- Delivery estimates
- Tracking updates
- International shipping
- Lost packages
- Damaged deliveries
- Missing items
- Shipping confirmation
Scarforia proudly offers Free Worldwide Shipping with an estimated delivery time of 7–10 business days.
Feedback & Suggestions
We welcome customer feedback.
Whether you would like to suggest new products, share your shopping experience, or recommend improvements to our website, your opinions help us continue improving our products and services.
Every suggestion is reviewed with care.
Privacy
Any personal information you provide while contacting Scarforia will be handled responsibly and securely.
Information submitted through email, phone, or website communications is used only for customer service and order-related purposes, in accordance with our Privacy Policy.
Response Time
Although many inquiries are answered sooner, our general response goals are:
- Email: Within 24 business hours
- Order inquiries: Within 24 business hours
- Return requests: Within 1–2 business days
- Refund updates: As soon as processing information becomes available
During holidays or promotional events, response times may be slightly longer.
Contact Us
Scarforia
Website: Scarforia.store
Address:
106 Riverside Dr
Kapuskasing, ON P5N 1B6
Canada
Email:
support@Scarforia.store
Phone:
(844) 837-9228
Thank You
Thank you for choosing Scarforia.
We appreciate your trust and look forward to providing premium winter scarves, exceptional customer service, and a shopping experience that is warm, reliable, and enjoyable from your first visit to the arrival of every order.