Refund policy
Last Updated: July 2026
Welcome to Scarforia.
At Scarforia, customer satisfaction is our highest priority. We want every purchase to meet or exceed your expectations. If, for any reason, you are not completely satisfied with your order, we are here to help. This Return & Refund Policy explains how returns, exchanges, refunds, and cancellations are handled when shopping at Scarforia.store.
By placing an order through our website, you acknowledge that you have read and agreed to the terms outlined in this policy.
Our Promise
Shopping online should be simple, secure, and worry-free. That's why we proudly offer:
- Free Worldwide Shipping
- 30-Day Free Returns
- 30-Day Money-Back Guarantee
- Friendly Customer Support
- Secure Payment Processing
- Transparent Return Procedures
Our goal is to make every step of your shopping experience enjoyable—from browsing our collections to receiving your new favorite winter accessories.
30-Day Return Policy
Customers may request a return within 30 calendar days after the delivery date.
If more than 30 days have passed since your order was delivered, unfortunately we may no longer be able to accept your return request.
To qualify for a return, items should meet the following conditions:
- Unused and unworn
- Clean and free from stains
- Free from odors or perfumes
- Original tags attached (if applicable)
- Original packaging included whenever possible
- Not intentionally damaged after delivery
Our team reserves the right to inspect returned merchandise before approving a refund.
Free Returns
Scarforia proudly offers free returns worldwide.
Unlike many online retailers, we do not believe customers should pay additional fees simply because a product wasn't the perfect fit.
If your return request is approved, our customer support team will provide detailed return instructions.
Please do not send products back without first contacting us.
Unauthorized returns may experience processing delays.
Eligible Return Reasons
Returns are accepted for many common situations, including:
- Product does not meet expectations
- Wrong size or style ordered
- Ordered by mistake
- Color preference changed
- Item no longer needed
- Better suited alternative found
- Product arrived damaged
- Manufacturing defect
- Shipping damage
- Incorrect product received
Our customer support team evaluates every request individually to ensure a fair solution.
Non-Returnable Items
For hygiene, safety, and product integrity, certain items cannot be returned once opened or used.
Examples include:
- Products showing significant wear
- Items intentionally damaged
- Products altered after delivery
- Items missing essential components
- Gift cards
- Promotional giveaways
- Final sale items clearly marked as non-returnable
If you are unsure whether your item qualifies, please contact us before shipping it back.
Damaged or Defective Products
We carefully inspect every order before shipment.
If your package arrives:
- Damaged
- Defective
- Incomplete
- Incorrect
please contact us within 7 days of delivery.
To speed up the process, include:
- Order number
- Photos of the product
- Photos of the packaging
- Description of the issue
Once verified, we will provide one of the following solutions:
- Replacement
- Full refund
- Partial refund
- Store credit (if preferred)
Our goal is always to resolve issues quickly and fairly.
Wrong Item Received
If you receive the wrong item, we sincerely apologize.
Please contact us immediately with:
- Your order number
- Photos of the received item
- Photos of the shipping label
After verification, we will arrange the appropriate solution at no additional cost.
Lost Packages
Although rare, shipping delays and lost packages can occur.
If your package appears lost:
- Contact us first.
- We will investigate with the shipping carrier.
- If confirmed lost, we'll send a replacement or issue a full refund.
Please allow sufficient delivery time before reporting a package as lost.
Exchanges
We currently support exchanges for:
- Manufacturing defects
- Incorrect products
- Damaged items
- Certain sizing issues when inventory is available
If the requested replacement is unavailable, we may offer:
- Refund
- Store credit
- Alternative product
Customers should contact support before sending any exchange requests.
Order Cancellation
Orders may be cancelled before shipment.
If your order has not yet entered processing or shipping, cancellation is completely free.
Once an order has been shipped, it must follow the standard return process after delivery.
Refund Process
After receiving your returned package:
- Return inspection begins.
- Product condition is verified.
- Return eligibility is confirmed.
- Refund approval is issued.
- Refund is processed to the original payment method.
Customers will receive email updates throughout the process whenever possible.
Refund Timing
Once approved, refunds are generally issued within 5–10 business days.
Depending on your financial institution, additional processing time may be required before funds appear in your account.
Scarforia is not responsible for delays caused by:
- Banks
- Credit card issuers
- Payment processors
- Currency conversion delays
- Local banking holidays
Partial Refunds
Certain situations may qualify for a partial refund rather than a full refund.
Examples include:
- Missing accessories
- Minor cosmetic wear
- Incomplete returned package
- Damage caused after delivery
Each case is reviewed individually.
Shipping Costs
Scarforia proudly provides:
Free Worldwide Shipping
and
Free Returns
Customers are never charged standard return shipping fees for approved returns.
International Returns
Scarforia proudly serves customers worldwide and accepts eligible returns from all countries where our products are delivered.
Because international shipping regulations vary by destination, return processing times may differ depending on the carrier, customs authorities, and local postal services.
Customers are encouraged to contact our support team before returning any international order to ensure the correct return procedure is followed.
Approved international returns are processed in the same manner as domestic returns.
Return Authorization
To help us process returns efficiently, customers should contact our support team before sending any product back.
Please include:
- Full name
- Order number
- Email address used for purchase
- Reason for return
- Photos when applicable
Once your request has been reviewed, you will receive complete return instructions.
Returns shipped without prior authorization may experience delays or may not be eligible for immediate processing.
Inspection Process
Every returned product is inspected by our quality assurance team.
During inspection we verify:
- Product condition
- Packaging
- Accessories
- Signs of use
- Manufacturing defects
- Shipping damage
This inspection allows us to ensure fairness for both our customers and our business.
Most inspections are completed within 3–5 business days after receiving the returned package.
Refund Methods
Approved refunds are issued using the same payment method used during checkout whenever possible.
Depending on your original payment method, refunds may be returned through:
- Credit Cards
- Debit Cards
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
- Other supported payment providers
We cannot issue refunds using an alternative payment method unless legally required.
Store Credit
In certain situations, customers may choose store credit instead of a monetary refund.
Store credit may offer faster processing and can be used toward any future purchase at Scarforia.store.
Store credit never expires unless otherwise required by applicable law.
Promotional Orders
If an order included:
- Promotional discounts
- Bundle pricing
- Buy One Get One offers
- Free gifts
- Seasonal campaigns
the refund amount will reflect the promotional value originally paid.
Free gifts associated with returned purchases may also need to be returned when requested.
Gift Purchases
If your order was purchased as a gift, please contact us before initiating a return.
Depending on the circumstances, we may provide:
- Replacement product
- Store credit
- Gift refund options
Our customer service team will help determine the most appropriate solution.
Chargebacks
We encourage customers to contact Scarforia before filing a payment dispute or chargeback.
Most concerns can be resolved quickly through our support team without involving payment providers.
Unauthorized chargebacks may delay resolution while investigations are conducted by financial institutions.
Fraud Prevention
To protect both our customers and our business, Scarforia reserves the right to investigate unusual return activity.
Examples include:
- Excessive return requests
- Repeated refund claims
- False damage reports
- Abuse of promotional offers
- Suspicious purchasing behavior
Fraudulent claims may result in:
- Return denial
- Refund refusal
- Order cancellation
- Account restrictions
- Additional verification requests
Product Color & Appearance
We strive to display products as accurately as possible.
However, slight differences may occur due to:
- Screen brightness
- Mobile displays
- Computer monitors
- Photography lighting
- Manufacturing batches
Minor variations in color, texture, or dimensions should not be considered manufacturing defects.
Product Care Responsibility
Customers are responsible for following recommended care instructions after receiving products.
Damage resulting from:
- Improper washing
- Excessive heat
- Chemical exposure
- Misuse
- Alterations
is not covered under this Return & Refund Policy.
Limitation of Liability
Scarforia's responsibility is limited to the purchase price of the affected product.
We are not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products, except where prohibited by applicable law.
Policy Updates
Scarforia reserves the right to modify this Return & Refund Policy at any time.
Changes become effective immediately upon publication on our website.
Customers are encouraged to review this policy periodically before making purchases.
Continued use of our website constitutes acceptance of any updated policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Scarforia
Website
Scarforia.store
Phone
(844) 837-9228
Business Address
106 Riverside Dr
Kapuskasing, ON P5N 1B6
Canada
Our customer support team aims to respond to all inquiries within 24 business hours.
Final Statement
At Scarforia, we believe that shopping should be simple, transparent, and worry-free. Every policy we create is designed to protect our customers while ensuring a fair and enjoyable shopping experience.
Thank you for choosing Scarforia. We truly appreciate your trust and look forward to helping you stay warm, comfortable, and stylish for many winters to come.