Shipping policy
Last Updated: July 2026
Welcome to Scarforia.
At Scarforia, we are committed to delivering your order safely, efficiently, and at no additional shipping cost. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered worldwide.
By placing an order on Scarforia.store, you agree to the terms outlined in this Shipping Policy.
Our Shipping Commitment
We believe shopping online should be simple and stress-free.
That's why every order includes:
- Free Worldwide Shipping
- Reliable International Delivery
- Order Tracking
- Secure Packaging
- Dedicated Customer Support
Our goal is to ensure every package arrives safely and in excellent condition.
Shipping Coverage
Scarforia proudly ships to customers around the world.
We currently deliver to most countries and regions supported by our logistics partners.
If shipping restrictions apply to your location, you will be notified during checkout or contacted by our customer support team.
Shipping Cost
We proudly offer:
FREE SHIPPING WORLDWIDE
There are:
- No minimum purchase requirements
- No standard shipping fees
- No membership required to receive free shipping
The price you see during checkout is the price you pay, excluding any taxes or duties imposed by your local government.
Order Processing Time
After your order has been placed, our team begins preparing it for shipment.
Typical processing time:
1–2 Business Days
Processing includes:
- Order verification
- Payment confirmation
- Product quality inspection
- Secure packaging
- Shipping label creation
- Carrier pickup scheduling
Orders are processed Monday through Friday, excluding public holidays.
Estimated Delivery Time
Once shipped, orders generally arrive within:
7–10 Business Days
Actual delivery times may vary depending on:
- Destination country
- Customs clearance
- Weather conditions
- Carrier operations
- Peak holiday seasons
- Local delivery services
While we work hard to meet estimated delivery windows, delivery dates cannot be guaranteed.
Order Confirmation
Immediately after completing your purchase, you will receive an email confirming:
- Order number
- Purchased products
- Shipping address
- Billing summary
- Payment confirmation
If you do not receive your confirmation email, please check your spam or junk folder before contacting us.
Shipping Confirmation
Once your order has been dispatched, you will receive another email containing:
- Shipping confirmation
- Tracking information (when available)
- Carrier updates
Tracking information may require 24–72 hours before becoming active.
Tracking Orders
Customers can monitor shipment progress using the tracking information provided.
Tracking updates are generated directly by the shipping carrier.
Please note that updates may occasionally be delayed due to:
- International transit
- Customs processing
- Carrier system maintenance
- Weekend or holiday operations
Shipping Partners
Scarforia works with trusted international shipping carriers selected based on destination and delivery efficiency.
Carrier selection may vary depending on:
- Country
- Region
- Package size
- Warehouse availability
- Delivery speed
This allows us to provide the most reliable shipping experience possible.
Delivery Address
Customers are responsible for providing complete and accurate shipping information.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- Postal code
- City
- Province or state
- Country
- Telephone number
Incorrect shipping information may result in delays, failed delivery attempts, or returned packages.
Address Changes
If you need to update your shipping address, please contact us immediately after placing your order.
Address changes may be possible before shipment.
Once an order has been shipped, we may no longer be able to modify delivery information.
Multiple Item Orders
Orders containing multiple products may be shipped:
- In one package
- In multiple packages
This depends on:
- Warehouse inventory
- Product availability
- Package size
- Shipping efficiency
Customers will receive tracking information for each shipment when applicable.
Customs, Duties & Taxes
International orders may be subject to:
- Import duties
- Customs fees
- VAT
- Local taxes
These charges are determined by the destination country's customs authorities and are the responsibility of the customer where applicable.
Scarforia has no control over these government-imposed fees.
Delayed Deliveries
Although most orders arrive within the estimated timeframe, delays can occasionally occur due to:
- Severe weather
- Customs inspections
- Transportation disruptions
- Peak shopping seasons
- National holidays
- Airline cargo delays
- Local courier issues
We appreciate your patience should unexpected delays arise.
Lost Packages
If your package appears lost in transit, please contact our customer support team.
We will:
- Investigate with the shipping carrier
- Monitor tracking updates
- Assist in locating the shipment
- Provide an appropriate resolution if necessary
Each case is handled individually to ensure a fair outcome.
Delivery Attempts
Our shipping partners may attempt delivery more than once depending on local carrier policies.
If a delivery attempt is unsuccessful due to reasons such as:
- Recipient unavailable
- Incorrect address
- Access restrictions
- Failure to collect from a pickup location
the carrier may leave delivery instructions or attempt redelivery.
Customers are encouraged to monitor tracking information and respond promptly to any carrier notifications.
Refused Shipments
If a customer refuses delivery of an order without prior authorization from Scarforia, the package may be returned to us.
Depending on the circumstances, refunds may be reduced by any costs incurred during the return process, including customs or carrier fees where applicable.
Customers should contact our support team before refusing any shipment.
Undeliverable Packages
Orders may be returned to Scarforia if they cannot be delivered because of:
- Incorrect shipping address
- Incomplete address
- Failed delivery attempts
- Unclaimed packages
- Address verification issues
Once returned, our customer support team will contact the customer to arrange either reshipment or an eligible refund.
Damaged Shipments
Although every package is carefully packed, damage during transportation may occasionally occur.
If your order arrives damaged, please contact us within 7 days of delivery.
To assist our investigation, please provide:
- Your order number
- Clear photographs of the damaged product
- Photos of the shipping box
- Photos of the shipping label
- A brief description of the issue
After reviewing the information, we will provide an appropriate resolution, which may include:
- A replacement product
- A full refund
- A partial refund
- Store credit, if preferred
Missing Items
If your package arrives with missing items, please notify us within 7 days after delivery.
Before contacting us, we recommend checking:
- All packaging materials
- Multiple shipping boxes (if applicable)
- Tracking information to confirm whether your order was shipped in separate packages
Our team will investigate and provide a suitable solution as quickly as possible.
Risk of Loss
Ownership and responsibility for purchased products transfer to the customer once the order has been successfully delivered to the shipping address provided during checkout.
If a package is marked as delivered but cannot be located, customers should first:
- Check around the delivery location
- Ask household members or neighbors
- Contact the local delivery carrier
If additional assistance is required, Scarforia will gladly help investigate the matter.
Shipping Restrictions
Certain products or destinations may occasionally be subject to shipping restrictions because of:
- Local regulations
- Customs requirements
- Carrier limitations
- International trade restrictions
If an order cannot be shipped, customers will be contacted promptly and offered an appropriate solution, including a refund if necessary.
Delivery Estimates
Delivery times displayed on Scarforia.store are estimates only.
Actual delivery times may vary depending on:
- Destination country
- Customs clearance
- Weather conditions
- Public holidays
- Transportation availability
- Carrier performance
- High-volume shopping seasons
While we strive to meet all estimated delivery windows, delivery dates are not guaranteed.
Force Majeure
Scarforia shall not be held responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Earthquakes
- Floods
- Wildfires
- Government actions
- Customs inspections
- Labor strikes
- Airline disruptions
- Transportation failures
- Public health emergencies
- Internet or communication outages
We appreciate your understanding should these exceptional circumstances affect delivery times.
Policy Updates
Scarforia reserves the right to modify this Shipping Policy at any time.
Updated versions become effective immediately upon publication on our website.
Customers are encouraged to review this policy periodically before placing new orders.
Contact Us
If you have any questions regarding shipping or delivery, our customer support team is happy to assist.
Scarforia
Website
Scarforia.store
Phone
(844) 837-9228
Business Address
106 Riverside Dr
Kapuskasing, ON P5N 1B6
Canada
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed
We aim to respond to all shipping-related inquiries within 24 business hours.
Final Statement
At Scarforia, every order is prepared with care and delivered with the goal of providing a seamless shopping experience. From secure packaging and free worldwide shipping to reliable tracking and responsive customer support, we are committed to making sure your purchase arrives safely and on time.
Thank you for choosing Scarforia. We appreciate your trust and look forward to keeping you warm with premium scarves and winter accessories for seasons to come.